This Online Ecommerce Policy (“Policy”) governs the purchase and sale of products and services through the website located at scv.org (the “Website”) operated by Sons Of Confederate Veterans, a 501(c)(3) nonprofit organization (the “Company,” “we,” “us,” or “our”).
By purchasing products or services through our Website, you acknowledge that you have read, understood, and agree to be bound by this Policy, our Terms of Use, and our Privacy Policy. If you do not agree with any provision of this Policy, do not make a purchase.
2. PRODUCT AND SERVICE DESCRIPTIONS
Product Accuracy
We strive to provide accurate descriptions, images, and specifications of all products and services offered on the Website. However, we do not guarantee that all product descriptions, images, or specifications are completely accurate, current, or free from errors.
Disclaimer of Warranties
Products and services are sold on an “as-is” basis. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except as required by law.
Images and Color Variations
Product images are for illustrative purposes. Actual colors, sizes, and specifications may vary slightly due to lighting, screen resolution, or manufacturing variances. We are not responsible for differences between product images and actual products received.
3. PRICING AND AVAILABILITY
Price Determination
Prices are displayed in U.S. Dollars and are subject to change without notice. Prices do not include applicable sales taxes, shipping costs, or other fees, which will be calculated and displayed during checkout.
Price Errors
If a product is listed at an incorrect price due to a typographical error or system malfunction, we reserve the right to refuse or cancel any orders placed at that price. We will notify you of the price discrepancy and provide the option to reorder at the correct price or cancel your order.
Stock and Availability
Products are available while supplies last. Availability is not guaranteed until your order is confirmed. If a product becomes unavailable after you place an order, we will notify you promptly and either offer a substitute product or provide a refund.
Promotional Offers
Discounts, coupons, and promotional codes are valid only for the time periods specified and may not be combined with other offers unless explicitly stated. Promotional offers are subject to terms and conditions that will be disclosed at the time of promotion.
4. ORDERING PROCESS
How to Order
To place an order, you must select products, provide accurate shipping and billing information, select a shipping method, and complete payment. You must be at least 18 years old to make a purchase unless otherwise specified for particular products.
Order Confirmation
After you submit an order, you will receive an order confirmation email summarizing your purchase details. This confirmation is not an acceptance of your order; it is merely an acknowledgment of receipt.
Order Acceptance
We reserve the right to accept or reject any order, in whole or in part, at our sole discretion. An order is accepted when we send you a shipping notification. We may refuse orders that appear to violate our policies or applicable law.
Accurate Information
You are responsible for providing accurate, complete, and current shipping and billing information. We are not responsible for orders shipped to incorrect addresses or orders resulting from inaccurate information you provide.
5. PAYMENT METHODS AND SECURITY
Accepted Payment Methods
We accept major credit cards, debit cards, and other payment methods as displayed on the checkout page. Payment processing is handled by third-party payment processors.
Authorization and Processing
By providing payment information, you authorize us to charge your payment method for the full purchase price, including applicable taxes and shipping. Your payment method will be charged at the point of sale.Â
Payment Security
We comply with Payment Card Industry (PCI) Data Security Standards to protect your payment information. We use encryption and secure payment gateways to safeguard your financial data. However, we cannot guarantee absolute security against all cyber threats.
Fraud Prevention
We employ fraud detection tools and may verify orders before processing payment. Suspicious orders may be declined or cancelled without prior notice. We are not liable for delayed or cancelled orders due to fraud prevention measures.
6. SHIPPING AND DELIVERY
Shipping Methods
Available shipping methods will be displayed during checkout. Estimated delivery times are provided as guidance only and are not guaranteed.
Shipping Costs
Shipping costs are non-refundable.
Delivery Timeline
Orders typically ship within 5-7 business days. Delivery times depend on the shipping method selected and carrier performance. Orders placed during holidays or peak seasons may experience longer processing times.
Risk of Loss
Risk of loss and title of products pass to you upon delivery to the carrier or designated shipping address. Once an order is shipped, you assume responsibility for the order and must file any and all claims with the carrier for reimbursement.
7. RETURNS AND REFUNDS
Return Window
Products may be returned within 30 days of purchase for a refund or exchange. Items must be in original, unused condition with all packaging and documentation included.
Non-Returnable Items
The following items are non-returnable and non-refundable:
Memberships and subscriptions
Digital goods and downloads
Event tickets and registrations
Custom or personalized items
Items marked as “final sale”
Clearance or discontinued items
Return Process
To initiate a return, contact our customer service with your order number and reason for return. We will provide return shipping instructions. Return shipping costs are your responsibility unless the return is due to our error or a defective product.
Refund Processing
Once we receive and inspect your returned item, we will process the refund within 10-15 business days. Refunds will be credited to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
Exchanges for different sizes, colors, or styles may be available. Contact customer service to arrange an exchange. If the exchange item is more expensive, you will be charged the difference. Items being exchanged must be in original, unused condition with all packaging and documentation enclosed.
8. PRODUCT WARRANTIES AND LIABILITY
Limited Manufacturer’s Warranty
Some products may include a manufacturer’s warranty. Manufacturer warranties are provided by the product manufacturer and are not warranties of the Company. Manufacturer warranty claims must be directed to the manufacturer.
Company Liability
To the maximum extent permitted by law, the Company is not liable for any defects, malfunctions, or failures of products after delivery. Our liability is limited to a refund or replacement of the defective product.
Consequential Damages
The Company is not liable for any indirect, incidental, special, or consequential damages resulting from product defects, including loss of use, data, or profits.
9. TAXES
Sales Tax Collection
We collect and remit applicable sales tax on orders shipped to states that require sales tax collection. Sales tax will be calculated and displayed during checkout based on your shipping address.
Tax Exemption
If you are tax-exempt, you must call us directly to place your order and provide valid tax exemption documentation before checkout. Tax exemption will be verified before your order is processed.
International Orders
International customers are responsible for any applicable customs duties, import taxes, and tariffs charged by their country of residence.
10. PROHIBITED PURCHASES
The following purchases are prohibited:
Age-restricted items by individuals under the required age
Bulk orders intended for commercial resale
Orders for delivery to addresses outside approved shipping regions
Orders associated with fraudulent or suspicious payment methods
Purchases in violation of any applicable law or regulation
Purchases using false or misleading information
We reserve the right to cancel any order that violates these restrictions and to pursue legal action if necessary.
12. PRODUCT RECALLS
If a product is subject to a recall by the manufacturer or regulatory authority, we will notify you of the recall and provide instructions for return or remedy. We comply with all mandatory recall notices and will work with customers to resolve recalled product issues.
We are not liable for damages resulting from product recalls. Your remedies are limited to return, replacement, or refund as determined by the product manufacturer or regulatory requirement.
13. ORDER DISPUTES AND CHARGEBACKS
Dispute Resolution
If you dispute a charge or have issues with an order, contact our customer service before filing a chargeback or dispute with your payment provider. We will work with you to resolve the issue.
Chargeback Policy
Customers who file chargebacks or payment disputes without first attempting resolution with us may have their accounts suspended or banned. Repeated chargebacks may result in legal action to recover the disputed amounts and applicable fees.
14. SHIPPING RESTRICTIONS
Geographic Restrictions
We currently ship to addresses within the United States and its territories. Certain states or regions may have additional restrictions. Shipping to APO/FPO addresses may be available upon request.
Hazardous Materials
Certain products may be classified as hazardous materials and may not be eligible for standard shipping. Hazmat shipping options and fees will be displayed during checkout if applicable.
Restricted Destinations
We do not ship to addresses in countries or regions subject to trade embargoes or sanctions. Orders to restricted destinations will be cancelled and refunded.
15. CONTACT INFORMATION
For questions, concerns, or issues regarding your purchase or this Ecommerce Policy, please contact us:
Sons Of Confederate Veterans
Website: scv.org
Customer Service: Please use the contact form on our Website or email address provided.
We will respond to customer inquiries within 2 business days.
Amendments
The Company reserves the right to modify this Ecommerce Policy at any time. Modifications become effective upon posting to the Website. Your continued use of the Website for ecommerce constitutes acceptance of the modified policy.
DISCLAIMER: This Ecommerce Policy is provided as a general template and may require customization based on your specific products, services, shipping methods, return procedures, and jurisdiction. It is strongly recommended to have legal counsel review this policy to ensure compliance with all applicable federal, state, and local ecommerce laws, including consumer protection, shippin
